Panalpina
Business Processes & Quality

It is Panalpina's prime commitment to continuously provide outstanding products and solutions to its Customers.

Our quality system is an integrated management instrument which assures the steady optimization of the quality of our services. Furthermore we believe in highly trained, skilled and motivated staff in driving daily performance.

We proactively develop and integrate latest industry standards and processes in anticipation of changing market requirements in international freight forwarding.
Integrated management system

Our consistent group-wide quality standards for all our business processes are embodied and documented in our integrated management system.

This system describes all organizational and operational aspects of the Panalpina business, which all are oriented toward our Customers’ needs and represent formal guidelines and standards to all concerned parties.

This manual is a vital tool also for basic and advanced staff trainings. Our operational auditing team continuously verifies the suitability of our standards and ensures compliance on site. A worldwide quality management organization supervises local quality improvement programs to enhance operational excellence in the country and respective training programs for staff to strengthen the quality awareness and delivery.

Furthermore, the integrated management system is the foundation on which Panalpina’s certification according the ISO 9001:2008 standards is based.

Contact
Corporate Head of Business Processes & Quality
Andrew Thorne
Phone +41 61 226 11 76
bpq@panalpina.com
Quality & Environmental Statement
The Customer is at the core of our business and therefore Customer needs and Customer satisfaction are continuously evaluated.

All of Panalpina's products, services and projects are clearly customer focussed.
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Useful Links
ISO International Organization for Standardization

http://www.panalpina.com/www/global/en/about/corporate_responsibility/quality.html